The FORT message system can be used to send a message

• Another FORT user directly involved with one of your referrals
• FORT Help Desk
• Another agency involved with your CRMS client (users with CRMS access only)

Sending a message about a referral

After logging into FORT, to send a message about a referral to another FORT user who is directly involved you can either:

• Click the "Send Message icon" that is displayed under the "Actions" section on the referral (you may need to scroll to the right hand side of the referral to see this or
• Cick the "My Messages" icon near the top of the screen (if you choose this option you will need to select the referral reference number from the drop-down menu)

1.  Select which user(s) you would like to send the message to
2.  Enter a subject (i.e. Telephone Call)
3.  Input your message
4.  Click the green "Send" button
5.  An email will be sent to the user(s) asking them to login to FORT to securely view your message
6.  You can view or delete the message you sent by clicking on the "My Messages" icon and then selecting "Sent  Messages" (displayed under the Message list heading)

Sending a message to the FORT Help Desk

After logging into FORT, you can send a message to the FORT Help Desk by either:

• Clicking on the Send a Message to the FORT Help Desk icon or
• Clicking on the My Messages icon near the top of the screen and leaving "System Account" in the "To" field

1.  Enter a subject (i.e. Telephone Call)
2.  Input your message
3.  Click the green "Send" button
4.  An email will be sent to the FORT Help desk

Sending a message about a CRMS client (users with CRMS access only)

1.  Login to FORT and select CRMS from the menu

2. Search for the client you would like to send a message about using the client search facility

3. Once you have found the client's details you can either send a message by clicking the "Send message about Client" icon under the "Actions" column (far right hand side) or by clicking the "Send Message about Client link on the Client Home page

4. Select which user(s) you would like to send the message to

5. Enter a subject (i.e. Telephone Call)

6. Type in your message

7. Click the green "Send" button

8. An email will be sent to the user(s) asking them to login to FORT to securely view your message

9. You can view or delete the message you sent by clicking on the "My Messages" icon (near the top of the screen) and then selecting "Sent Messages" (displayed under the Message List heading)